Adda (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“Adda”).
1. Introduction
Welcome to Adda. Protecting your privacy is our top priority. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our mobile application (“Adda”) and our website (https://addalive.com).
We are fully committed to complying with all applicable laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Google Play Store policies. We want you to understand exactly what data is collected, why it is collected, and how it is used.
2. Information We Collect
2.1 Information You Provide Directly
- Profile Information: When you register and use our app, you may provide a username, profile photo, and other profile details. This information is visible to other users to facilitate communication.
- Messages and Media: Text messages, images, and other media you send or receive via the app are stored securely for communication purposes only.
- Support Requests: If you contact us for support, you may provide additional information such as your email or description of the issue.
2.2 Information Collected Automatically
We use third-party Software Development Kits (SDKs), including Firebase and VideoSDK, to deliver core functionalities such as live video calls, messaging, and app performance monitoring. These SDKs may collect the following information automatically:
- Device Information: Device type, operating system version, hardware model, unique device identifiers (e.g., Advertising ID).
- Connection Information: IP address, network type, carrier information.
- Usage Data: Information about how you interact with the app, feature usage, session duration.
- Diagnostic Data: Crash reports, performance logs, error reports.
These data points are essential for ensuring smooth app operation, troubleshooting, and improving user experience.
For more information on the data practices of these SDKs, please review their privacy policies:
- Firebase: https://firebase.google.com/support/privacy
- VideoSDK: https://www.videosdk.live/privacy-policy
3. How We Use Your Information
Your data is used strictly to provide, maintain, and improve our services:
- Facilitating Communication: Enabling live video and audio calls, messaging, and media exchange between users.
- Account Management: Managing user profiles and authentication.
- Service Improvement: Monitoring app performance, diagnosing technical issues, and preventing abuse or fraud.
- User Support: Responding to your inquiries and resolving issues.
- Legal Compliance: Complying with legal obligations and enforcing our Terms of Service.
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
4. Data Storage and Security
- User content (messages, media) is securely stored on Google Firebase servers and our private hosting infrastructure.
- We use industry-standard encryption (HTTPS/TLS) to protect data during transmission.
- Access to personal data is strictly controlled and limited to authorized personnel only.
- We regularly update security practices and technologies to guard against unauthorized access, data breaches, and cyberattacks.
5. Children’s Privacy
Our app is designed for adult users aged 18 and above. While our platform is open for everyone, we:
- Respect legal age restrictions and recommend users below 18 years do not use the app.
- Prohibit any illegal or inappropriate content or activities on our platform.
- Encourage users to report suspected underage use or prohibited behavior by contacting us immediately at addateam24@gmail.com.
- Commit to taking swift action, including removing content or banning users, to ensure compliance with this policy.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information (subject to legal or operational restrictions).
- Data Portability: Request your data in a portable format.
- Withdraw Consent: If you have given consent for any data processing, you can withdraw it at any time.
- Object to Processing: Object to certain types of data processing for legitimate reasons.
To exercise these rights or for any privacy concerns, please contact us at addateam24@gmail.com.
7. Use of Third-Party SDKs and Services
Our app integrates third-party SDKs to provide essential functionalities. We use Firebase for hosting, storage, user authentication, and crash reporting; Firebase may collect device information, crash reports, and IP addresses. We also use VideoSDK to enable real-time video and audio communication; VideoSDK collects device information, network data, and usage statistics. For transparency, we disclose the data collected by these SDKs in the Google Play Data Safety form. You can review their privacy policies at Firebase Privacy Policy and VideoSDK Privacy Policy.
8. Cookies and Tracking Technologies
- We do not use cookies or tracking technologies for advertising or behavioral profiling.
- Any cookies used on our website are for essential functions only.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When data is no longer needed, we securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. We will notify you of any significant changes via app notifications or through our website.
The updated Privacy Policy will always include an updated “Effective Date.”
11. Contact Information
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Adda Privacy Team
Email: mirxdigital@gmail.com
Website: https://addalive.com
12. Google Play Data Safety Disclosure
To comply with Google Play policies, we disclose that our app collects certain technical and diagnostic data via third-party SDKs (Firebase and VideoSDK). This data collection is strictly for enabling app features and improving app performance.
We do not collect or share any personal information for advertising purposes.
Thank you for choosing Adda. Your privacy matters to us.
Date: 23/05/2025